The interaction effect of IT assets and IT management on firmperformance: A systems perspective. Yi Wang, Si Shi, Saggi Nevo, Shaorui Li, Yang Chen. Implementing Effective IT Governance and IT Management. Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. “Pedoman Evaluasi Sistem Pemerintahan Berbasis Elektronik Instansi Pusat dan Pemerintah Daerah”. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birkorasi. “Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik”. 2012."Undang-Undang Republik Indonesia Nomor 12 Tahun 2012 Tentang Pendidikan Tinggi ". Laporan Pelaksanaan Forum Komunikasi Publik Ditjen Kelembagaan Iptek dan Dikti.
The results of the recommendation include increased competency of human resources and integrate services with PDDIKTI. Repair recommendations are compiled based on the SWOT model, referring to COBIT 2019 and ITIL 4. Service Satisfaction rate measurement get 3 criteria in Quadrant A or priority improvement, 13 criteria in quadrant B or maintained, 12 criteria in quadrant C or less priority and 3 criteria in Quadrant D or less expected. IT capability level assessment results have 3 levels 0 processes or no existing approaches, 6 levels 1 processes or incomplete approaches, 1 level 2 process or initial approach fulfils the intent of the practice area and 1 Process level 3 or achievement of objectives is much more organized. Evaluation of the governance and management of services at the Directorate Institutional, Directorate General of Higher Education using the COBIT 2019, by measuring the capability process level based on the design factor which recommends improvement priorities in the 11 domain COBIT 2019 and the level of user satisfaction of service applications using the E-govqual model. The implementation of E-government evaluation is already a necessity to know the level of process of governance and management of service and provide improvement suggestions for quality improvement.
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